![]() ![]() The Trust failed to provide information to the family about Mrs C’s heart condition and her poor prognosis.The Trust failed to provide proper treatment for Mrs C’s heart condition during her hospital admissions in 2017.The Trust and Council discharged Mrs C from hospital in October and December 2017 even though she was not sufficiently well.The complainant, who I will call Mrs B, is complaining about the care and treatment provided to her mother, Mrs C, by Surrey County Council (the Council), Surrey and Sussex Healthcare NHS Trust (the Trust) and Moat House Surgery (the Practice).The Ombudsmen found fault with the Trust’s failure to arrange a heart scan but are satisfied this did not have a significant impact on the woman’s care. Summary: The Ombudsmen found no fault by a Council and GP Practice in terms of the care provided to an elderly woman in hospital and a nursing home. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_. The ID is used only to identify the session for the statistics and is completely anonymous. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. Stores the traffic source or campaign that explains how the user reached your site. Historically, this cookie operated in conjunction with the_utmbcookie to determine whether the user was in a new session/visit. The cookie is updated every time data is sent to Google Analytics. The cookie is created when the javascript library executes and no existing _utmb cookies exists. The cookie is created when the javascript library executes and no existing _utma cookies exists. Stores a value ‘audioalert = true’ after the first Browsealoud audio alert. No personally identifiable data is stored. Stores an object containing user specific API settings for the Browsealoud toolbar such as voice and language selection, user preferences set in the toolbar settings panel and selected styles for word highlighting. Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. Used to remember your choice for analytical cookies. For example, remembering your display settings and online complaint form preferences. This helps the site to function smoothly during your visit. ![]()
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